Citizens Advice Stevenage is a small charity that provides information and advice to help people resolve their problems, including benefits, debt, employment, housing and so on. We provide free and ...
Volunteer Administrator
Contact person
Paris-Elisse Williams
#111251
Scan me or visit www.govolherts.org.uk/o/Citizens-Advice-Stevenage/opportunities/Volunteer-Administrator/111251 to join
Summary
Volunteer in admin and gain new skills, confidence, and the chance to make a real difference in your community.
Detailed description
What will you do?
- Provide administrative support to help the advice service run smoothly
- Enter and update client information accurately on our case management system
- Support the team with day-to-day admin tasks, including filing and record-keeping
- Answer telephone calls and direct enquiries appropriately
- Manage emails and post, ensuring messages reach the right people
- Assist colleagues and volunteers to keep services organised and efficient
What’s in it for you?
- Build valuable administrative and organisational skills
- Gain experience in a busy, professional charity environment
- Improve your confidence, communication, and teamwork skills
- Increase your employability with practical, transferable experience
- Play a vital behind-the-scenes role in an advice service that makes a real difference to people’s lives
- Work both independently and as part of a supportive team
About Citizens Advice Stevenage
Citizens Advice Stevenage is a small charity that provides information and advice to help people resolve their problems, including benefits, debt, employment, housing and so on. We provide free and independent advice to help people solve the problems they face and improve the policies and practices that affect peoples’ lives. We offer a number of specialist services and last year we helped 7,868 people with 28,888 issues.
We are an independent charity, and responsible for running our own affairs within agreed standards of our membership with the National Citizens Advice. We have 28 staff and 54 volunteers, a budget of over 600 thousand and operate out of one main office and three outreaches in Stevenage.