Volunteer HR Assistant

Role Title: Volunteer HR Assistant

Location: Remote (UK-based) with occasional in-person meetings if possible

Commitment: Part-time, flexible (approx. 10 - 20 hours per month)

Reports to: Chief Executive Officer (CEO)

About the Charity

Resolve is a small local charity who helps people dealing with alcohol/ drug misuse or homelessness on their journey to recovery. With honest, non-judgemental support we provide a safe space for personal growth, helping and challenging individuals thrive and improve their lives.

Our services are located in Hertfordshire in the borough of Welwyn Hatfield and the district of North Herts. We have a paid staff team of 13 and around 10 volunteers. We also have 6 contracted, self-employed counsellors and IT support.

Our Drug and Alcohol misuse service helps people who really want to help themselves and reach abstinence. Treatment combines dedicated group work, individual keywork and professional counselling. We also run Restart, our homeless and rough sleeper team. Restart provides year-round support and housing solutions for rough sleepers and those at immediate risk of homelessness. Both services are person-centred, so the duration of support is not time limited but based on need.

Role Purpose

The Volunteer HR Assistant will provide essential HR administrative and organisational support to the CEO. This role is ideal for a highly organised, proactive individual who has experience in HR administration and looking to make a meaningful contribution.

Key Responsibilities

• Help maintain and update HR records, contacts and personnel files securely and in compliance with GDPR. Keep the HR system ‘Atlas’ up to date.
• Assist with the recruitment process, including posting roles, scheduling interviews and communicating with candidates.
• Help managers with the induction and ‘on-boarding’ of new paid staff members and volunteers including preparing induction materials, collecting documentation).
• Draft letters, contracts and HR documents using templates.
• Track training and development activities and help to organise sessions.
• Create and maintain a calendar of appraisals and probation reviews.
• Support the CEO with HR policy reviews and updates.
• Maintain confidentiality and ensure that all work confirms with systems and procedures.

Person Specification

Essential:

• Experience of HR or personnel administration. Understanding of UK employment law or HR practices desirable
• Discretion and ability to handle sensitive information with an understanding of confidentiality and data protection
• Strong organisational and time management skills
• Attention to details with good communication skills
• Proficient with Microsoft Office / client management systems
• Self-motivated, reliable and able to work independently with clear direction
• A genuine interest in the work of Resolve

What We Offer

• A meaningful volunteer opportunity with the chance to make a real difference to the wellbeing of our team and the communities we serve
• Flexible working arrangements
• A chance to work closely with charity leadership and gain insight into the running of the charity
• Reference and recognition for your contribution