The Staying Connected project seeks to eradicate digital poverty throughout Hertfordshire.
Staying Connected provides free laptops, tablets, and mobile phones to people in need in North Herts and ...
Digital Champion
Practical details
Volunteering • Long term role
Contact person
Staying Connected
Provided
Requirements
#105190
Scan me or visit www.govolherts.org.uk/o/Staying-Connected/opportunities/Digital-Champion/105190 to join
Join our friendly community digital support hubs and help local people navigate the bits of everyday life that have quietly moved online.
What is NHCVS Staying Connected
What is Staying Connected?
Modern life has moved largely online. And its leaving a lot of people feeling behind.
Appointments.
Bus passes.
Banking.
Forms.
Shopping.
Messages from family.
Even local groups and community updates.
For many people, it isn’t that they “can’t use technology”. It’s that one small problem becomes another, confidence drops, and everyday tasks start feeling stressful or overwhelming.
Staying Connected supports people across North Herts and Stevenage through friendly, local digital support sessions that help people feel more confident, connected and independent.
We’re looking for patient, friendly volunteers to join our Digital Champion team at weekly community hub sessions in Letchworth.
What will you be doing?
You might help someone:
- Log into the NHS App
- Access appointments or important forms
- Understand emails, messages or notifications
- Learn how to video-call family and friends
- Use a smartphone, tablet or laptop more confidently
- Access online shopping, banking or local services safely
- Feel calmer and less stuck with everyday digital tasks
Some people will need practical support. Others simply need someone patient beside them while they work things through.
Sessions are relaxed, social and community-based. You won’t be expected to fix complex tech problems or have advanced IT knowledge.
What are the hub sessions like?
Our hub sessions take place within existing community groups and social sessions across North Herts and Stevenage.
People can drop in for support in a friendly, informal environment where conversations happen naturally over tea, coffee and everyday interaction.
The role is as much about reassurance, patience and confidence-building as it is about technology.
You don’t need to be a tech expert
We’re looking for people who are:
- Patient and calm
- Friendly and approachable
- Comfortable with everyday digital tasks
- Reliable and supportive
- Happy talking to people from all walks of life
If you can use email, apps, internet browsing and basic digital services — and explain things without rushing people — you’ll probably be a great fit.
Support and training
You’ll receive:
- Introductory training in digital support and safeguarding
- Ongoing guidance and support from the Staying Connected team and fellow Digital Champions
- Resources to help you feel confident in the role
You’ll never be expected to manage difficult technical issues alone.
Why volunteer with Staying Connected?
- You’ll see the difference you make immediately
- Sessions are social, welcoming and rewarding
- You’ll help people feel more connected and independent
- Even one or two hours a week can make a real difference
- Flexible volunteering around your availability
- Opportunities to support both group sessions and occasional 1:1 support
Sometimes the biggest thing you offer is reassurance that someone isn’t “stupid” for finding modern systems difficult.
When and where
We're looking for cover at our Letchworth sessions on a Tuesday and Thursday 10-12. Most volunteers support 1–2 hours per week at a regular weekly hub session, although every other week is possible.
Related to
About Staying Connected
The Staying Connected project seeks to eradicate digital poverty throughout Hertfordshire.
Staying Connected provides free laptops, tablets, and mobile phones to people in need in North Herts and Stevenage. We also offer free training and six-month SIM cards to help people stay connected, access healthcare, and improve their lives.