St Clare Hospice is a charity providing specialist palliative care to improve the lives of people affected by a life-limiting illness in West Essex and the borders of East Hertfordshire ...
Receptionist
Practical details
Volunteering • Long term role
Contact person
Carolyn Johnson
Provided
Requirements
#92717
Scan me or visit www.govolherts.org.uk/o/St-Clare-Hospice/opportunities/Receptionist/92717 to join
Receptionist - Shifts available - Monday AM / Tuesday AM / Tuesday PM / Wednesday AM / Wednesday PM
- Welcome all visitors at the main Reception, providing a friendly, professional first impression and directing them to the appropriate person or department.
- Escort or guide visitors to the Inpatient Unit when they are visiting a patient.
- Maintain a clean, tidy, and welcoming Reception area, including replenishing refreshments and consumables, and taking used cups to and from the kitchen.
- Offer refreshments to visitors while they are waiting for appointments.
- Maintain patient confidentiality and comply with data protection requirements by safeguarding personal information and ensuring the Reception desk remains clear of confidential documents.
- Develop and maintain a basic understanding of the Hospice's services and projects to ensure visitors and callers are directed to the most appropriate team or service.
- Provide administrative and ad hoc support to Hospice staff as required.
- Assist visitors wishing to purchase items from the Hospice Reception shop, providing friendly and efficient customer service.
- Confidently and securely accept donations from visitors, thanking them for their generosity and ensuring they feel their contribution is valued. Complete the appropriate donation receipt accurately before passing the donation and supporting documentation to the Fundraising Team in line with Hospice procedures.
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About St Clare Hospice
St Clare Hospice is a charity providing specialist palliative care to improve the lives of people affected by a life-limiting illness in West Essex and the borders of East Hertfordshire. Our care helps patients, their families, and carers, to make the most of every moment together, no matter how long they have left to live. We support them both at home and in the Hospice.
We have more than 500 volunteers who regularly give their time in every area of our work, including on our Inpatient Unit and in our charity shops, and we couldn’t deliver our expert care without them. Volunteering for St Clare Hospice is a great way of giving something back to your local charity that supports people at one of the most difficult times in their life.