Supportive care team admin support

Purpose of this role

Our Supportive Care services help patients, carers, family members, children, or close friends to cope emotionally and practically when a diagnosis of cancer or another life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.

It’s a really busy team, and they would really benefit from the skills of a volunteer to help with the admin around providing these services, to make sure that patients and family members get a professional and caring service.

Main tasks

Volunteers in the team take on a range of tasks, which may include all or some of those below:

·       making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list

·       making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.

·       entering accurate information into the clinical database

·       sending out letters

·       scanning patient records onto the clinical database

·       creating new documents in Microsoft Excel

·       monitoring volunteer expenses

·       monitoring volunteer hours

·       following up any outstanding paperwork that volunteers need to complete

·       creating bereavement letters to be sent out

·       entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home

·       booking rooms at Grove House

·       dealing with general admin enquiries via email or phone

·       contacting clients before a volunteer visits them, to check their status

·       managing the Supportive Care inbox and responding promptly to emails

·       entering referrals onto the clinical database if needed

·       managing and responding to patient related calls in a calm and professional manner

What are we looking for?

·       the ability to follow a process carefully and with a high degree of accuracy

·       someone with good Microsoft skills, including Word, Excel and Outlook

·       the ability to work independently and in a busy nursing office

·       the ability to research, understand and collate data and information

·       experience of using a database before would be helpful, but full training will be provided

·       someone who is reliable and flexible

·       18+

Training and support

·       there will be a named line manager who will provide ongoing support

·       there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training

·       we will ask you to complete an online data security training module to help with your understanding of data protection and confidentiality

·       your line manager will organise training specific to your role