When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the ...
Supportive care team admin support
Practical details
Volunteering • Long term role
Contact person
Team Rennie Grove Peace
Provided
Requirements
#81074
Scan me or visit www.govolherts.org.uk/o/Rennie-Grove-Hospice-Care/opportunities/Supportive-care-team-admin-support/81074 to join
We are looking for someone with good admin skills and a friendly telephone manner to join our Supportive Care team who help support patients and their families.
Purpose of this role
Our Supportive Care services help patients, carers, family members, children, or close friends to cope emotionally and practically when a diagnosis of cancer or another life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.
It’s a really busy team, and they would really benefit from the skills of a volunteer to help with the admin around providing these services, to make sure that patients and family members get a professional and caring service.
Main tasks
Volunteers in the team take on a range of tasks, which may include all or some of those below:
· making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list
· making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.
· entering accurate information into the clinical database
· sending out letters
· scanning patient records onto the clinical database
· creating new documents in Microsoft Excel
· monitoring volunteer expenses
· monitoring volunteer hours
· following up any outstanding paperwork that volunteers need to complete
· creating bereavement letters to be sent out
· entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home
· booking rooms at Grove House
· dealing with general admin enquiries via email or phone
· contacting clients before a volunteer visits them, to check their status
· managing the Supportive Care inbox and responding promptly to emails
· entering referrals onto the clinical database if needed
· managing and responding to patient related calls in a calm and professional manner
What are we looking for?
· the ability to follow a process carefully and with a high degree of accuracy
· someone with good Microsoft skills, including Word, Excel and Outlook
· the ability to work independently and in a busy nursing office
· the ability to research, understand and collate data and information
· experience of using a database before would be helpful, but full training will be provided
· someone who is reliable and flexible
· 18+
Training and support
· there will be a named line manager who will provide ongoing support
· there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training
· we will ask you to complete an online data security training module to help with your understanding of data protection and confidentiality
· your line manager will organise training specific to your role
Related to
About Rennie Grove Peace Hospice Care
When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the compassionate care they need, in the place that's best for them. This is what we call: extraordinary care, anywhere.
We know that life-limiting illness doesn't just affect the individual, so we care for those around each patient, too – both during an illness and through bereavement.
It takes a whole community to provide this care to everybody who needs it. Our volunteers, supporters and champions in the community are the driving force behind everything we do.
The organiser has marked this opportunity as filled. Applications are closed. You can find other volunteering opportunities here.