When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the ...
Supportive care inbox support volunteer
Practical details
Volunteering • Long term role
Contact person
Team Rennie Grove Peace
Provided
#92921
Scan me or visit www.govolherts.org.uk/o/Rennie-Grove-Hospice-Care/opportunities/Supportive-care-inbox-support-volunteer/92921 to join
Our Supportive Care team provide extra support for patients and their families. They are looking for someone to help manage their busy inbox.
Supportive care inbox volunteer
Location:
Rennie House, Tring, HP23 4JX
Time commitment:
We are looking for two or three volunteers who can cover ad-hoc shifts as required. Each shift will be about 4 hours.
Rennie Grove Peace Hospice Care (RGP) vision
We will support people of all ages who are affected by a progressive life-limiting illness, and those who care for them, to live as well as possible by providing choice and ease of access to a wide range of palliative care and bereavement services across west Hertfordshire and Buckinghamshire.
Purpose of this role
Our Supportive Care team help patients, carers, family members, children, or close friends to cope emotionally and practically when a diagnosis of cancer or another life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.
It’s a really busy team, and they get a constant stream of emails into their inbox that need dealing with as quickly as possible. We are looking for volunteers who are happy to cover ad-hoc shifts to make sure that the inbox is being monitored at all times. We would expect there to be a rota set up a month in advance, and each volunteer can slot themselves into it.
Main tasks
Volunteers in this role may take on a range of tasks, which may include all or some of those below:
· monitoring the Supportive care email inbox (Microsoft Outlook) and responding promptly to emails
· making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list
· carrying out status checks on our clinical database prior to volunteer visits
· making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.
· entering accurate information into the clinical database
· monitoring volunteer hours
· following up any outstanding paperwork that volunteers need to complete
· making room bookings
· dealing with general admin enquiries via email or phone
· entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home
· managing and responding to patient related calls in a calm and professional manner
What are we looking for?
· the ability to follow a process carefully and with a high degree of accuracy
· someone with good Microsoft skills, including Word, Excel and Outlook
· the ability to work independently and in a busy office
· a good quality of written English
· the confidence to answer and make calls, as required and with support
Training and support
· there will be a named line manager who will provide ongoing support
· there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training
· we will ask you to complete an online data security training module to help with your understanding of data protection and confidentiality
· your line manager will organise training specific to your role
What you need to know
· you will complete a volunteer application form, and we will need to see a form of ID before you get started
· we welcome everyone and will make reasonable adjustments should they be needed
· we will pay reasonable expenses incurred, should you wish to claim them
· we rely on the commitment of our volunteers to support our services; however, we understand that you may sometimes need to take a break from your volunteering. When you are ready to return, your line manager will meet with you to talk about the role and make sure it is still right for you and may ask you to complete some refresher training.
Related to
About Rennie Grove Peace Hospice Care
When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the compassionate care they need, in the place that's best for them. This is what we call: extraordinary care, anywhere.
We know that life-limiting illness doesn't just affect the individual, so we care for those around each patient, too – both during an illness and through bereavement.
It takes a whole community to provide this care to everybody who needs it. Our volunteers, supporters and champions in the community are the driving force behind everything we do.
The organiser has marked this opportunity as filled. Applications are closed. You can find other volunteering opportunities here.