Receptionist Grove House, St Albans, Mon mornings/Thurs afternoons

Join Rennie Grove Peace Hospice Care as a Volunteer Receptionist at Grove House and play a vital role in supporting patients, families, visitors and staff every single day.

You’ll be the first friendly face people see and the reassuring voice they hear — helping create a warm, supportive environment at a time when it matters most.

🌼 What you’ll be doing

As a valued member of our reception team, you’ll help everything run smoothly. Tasks may include:

• Giving visitors a warm, friendly welcome when they arrive
• Answering phone calls, taking messages and passing them on to the right people
• Helping visitors feel comfortable while they wait for appointments
• Signing visitors in and supporting general enquiries
• Accepting deliveries and donations (with support from staff)
• Keeping the reception and waiting area tidy and welcoming
• Helping with refreshments, directions and information
• Selling raffle tickets, lottery tickets or small shop items

Every interaction you have helps create a calm, reassuring experience for people visiting our hospice services.

🌟 What’s in it for you?

Volunteering with us gives you so much more than just the chance to give back:

✅ A warm, welcoming team

You’ll be part of a friendly, supportive environment where volunteers are truly valued.

✅ A rewarding role with real impact

Your presence helps patients, families and visitors feel supported and cared for from the moment they arrive.

✅ Build confidence and experience

Gain experience in a professional reception setting — great for confidence, communication skills and your CV.

✅ Full training & ongoing support

You’ll have a named line manager, clear guidance, and training on systems and procedures — you’re never on your own.

✅ The feel‑good factor

Small acts of kindness make a big difference. You’ll leave knowing you’ve helped someone’s day feel a little easier.

✅ Expenses covered

We’ll reimburse reasonable travel expenses if you wish to claim them.

💜 Who we’re looking for

You don’t need previous receptionist experience — we’re looking for someone who is:

• Friendly, approachable and calm
• A good listener with a reassuring manner
• Comfortable answering the phone and passing on messages
• Confident using basic IT (training provided)
• Sensitive to people who may be anxious or distressed
• Aged 18 or over

This is a fairly active role, involving moving around the reception and waiting areas. We’ll happily talk through any support or reasonable adjustments you might need.