When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the ...
Mystery Shopper Volunteer
Practical details
Volunteering • Long term role
Contact person
Team Rennie Grove Peace
Provided
#82831
Scan me or visit www.govolherts.org.uk/o/Rennie-Grove-Hospice-Care/opportunities/Mystery-Shopper-Volunteer/82831 to join
Are you looking for a fun and interesting way to use your passion for shopping to support your local hospice charity
Purpose of this role
Our fast-paced retail team are dedicated to providing a top-quality shopping experience for all our customers, as well as encouraging quality donations and maximising income to the charity through sales and gift aid. We are looking for someone with high street retail experience to work with the team as a mystery shopper to help ensure that our customers are getting great customer service.
Main tasks
Visit each of our retail shops four times a year to include the following:
· give a donation and check if you are asked to complete a Gift Aid form
· review the customer service experience
· give feedback on the general presentation of the shop
What are we looking for?
· someone with high-street retail experience.
· someone with a good memory who is able to complete a review form after each visit
· someone with a keen eye for detail and the confidence to act as a regular donor or shopper
· you will need a car to get to each shop – we will reimburse travel expenses
Training and support
· we are looking for a particular kind of person who is comfortable in this role, so there will be an informal interview before taking the role forward
· there will be a named line manager who will provide ongoing support
· there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training
· your line manager will organise training specific to your role
Related to
About Rennie Grove Peace Hospice Care
When serious illness strikes, we're here to help people in our community get the best out of every day. From the moment of diagnosis our specialist teams work with each individual to provide the compassionate care they need, in the place that's best for them. This is what we call: extraordinary care, anywhere.
We know that life-limiting illness doesn't just affect the individual, so we care for those around each patient, too – both during an illness and through bereavement.
It takes a whole community to provide this care to everybody who needs it. Our volunteers, supporters and champions in the community are the driving force behind everything we do.
The organiser has marked this opportunity as filled. Applications are closed. You can find other volunteering opportunities here.