About
At Rennie Grove Peace, we provide palliative and end of life care support within Buckinghamshire and Hertfordshire in four stages: Early Support Living Well, Dying Well and Bereavement Support ...
Mystery Shopper Volunteer
Contact person
Scan me or visit www.govolherts.org.uk/o/Rennie-Grove-Hospice-Care/opportunities/Mystery-Shopper-Volunteer/82831 to join
Summary
Are you looking for a fun and interesting way to use your passion for shopping to support your local hospice charityDetailed description
Purpose of this role
Our fast-paced retail team are dedicated to providing a top-quality shopping experience for all our customers, as well as encouraging quality donations and maximising income to the charity through sales and gift aid. We are looking for someone with high street retail experience to work with the team as a mystery shopper to help ensure that our customers are getting great customer service.
Main tasks
Visit each of our retail shops four times a year to include the following:
· give a donation and check if you are asked to complete a Gift Aid form
· review the customer service experience
· give feedback on the general presentation of the shop
What are we looking for?
· someone with high-street retail experience.
· someone with a good memory who is able to complete a review form after each visit
· someone with a keen eye for detail and the confidence to act as a regular donor or shopper
· you will need a car to get to each shop – we will reimburse travel expenses
Training and support
· we are looking for a particular kind of person who is comfortable in this role, so there will be an informal interview before taking the role forward
· there will be a named line manager who will provide ongoing support
· there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training
· your line manager will organise training specific to your role
What we will provide to volunteers
💸 Reimbursement of costs🤝 Extra supportAbout Rennie Grove Peace Hospice Care
We are proud to offer care in the place that best suits the individual’s needs, whether that’s at home, in a care home, in a short stay in our inpatient unit, out in the community, or in our purpose-built Living Well Centre facilities. As a hospice care charity, we have offered this support, free of charge, for over 40 years.
Our staff team of 340+ includes a wide range of patient-facing disciplines plus operational support based in Watford, Tring, St Albans, Chalfont St Giles and Berkhamsted. The Charity is now one of the larger UK hospice charities, reaching a GP population of 797,037 of whom 75% live in Hertfordshire and 25% in Buckinghamshire.
Looking after over 4,500 patients a year, as well as those around them, is a huge privilege, one we simply could not achieve without the incredible support of our 1600 strong volunteer workforce. Our multidisciplinary team helps people to live well and receive support in the place that best suits their needs, when they need it the most. We’re here to help the whole family cope during the most difficult of times, early in diagnosis, during a patient’s illness and, if needed, when those around them are dealing with grief and bereavement.