The RSPCA North West London & South Hertfordshire Branch CIO works to prevent cruelty to and suffering of animals. Every year we rescue and rehome hundreds of unwanted, stray and abandoned animals ...
Retail Administrator Volunteer
Practical details
Volunteering • Long term role
Contact person
Debbie Holden
Provided
#128881
Scan me or visit www.govolherts.org.uk/o/RSPCA-NW-London--S-Hertfordshire/opportunities/Retail-Administrator-Volunteer/128881 to join
Support our Retail team one morning or afternoon a week with sales reports, Gift Aid, volunteer records, shop checks and other admin tasks.
Retail Administration Volunteer
RSPCA NW London & South Herts | Eastcote, HA5 | One morning or afternoon a week
We're looking for a reliable and organised volunteer to provide regular administrative support to our Retail team. This is a practical role that will help us keep our shop records, Gift Aid information, volunteer records and weekly reporting up to date.
You'll have a regular set of tasks each week, alongside some additional jobs that are completed monthly.
What you'll be doing
Depending on what's needed, your weekly tasks may include:
- transferring shop sales figures from our main report into individual shop spreadsheets
- checking weekly takings sheets and identifying any variances over or under £5
- checking that shop Health & Safety checklists have been completed and producing a list of any missing checks
- scanning and filing shop paperwork, including volunteer application forms and induction documents
- checking and scanning Gift Aid Declaration forms
- contacting Gift Aid donors where we are missing an email address
- using Assemble, our volunteer management system, to check whether volunteer training and required checks have been completed
- running volunteer reports when requested
There are also some monthly tasks, including:
- running Gift Aid donor and sales reports and updating shop spreadsheets with the figures
- carrying out a stocktake of supplies used by our shops
- placing agreed orders for shop supplies
- submitting shop meter readings to utility suppliers
- running sales and other reports from our retail system
You won't necessarily do every task every week, and we'll provide training on the systems and processes you need to use.
Is this you?
You don't need formal qualifications or charity experience. What matters most is that you are:
- reliable and able to commit to a regular morning or afternoon each week
- organised and comfortable working through a regular list of tasks
- accurate and able to spot when figures or information don't look right
- confident using a computer and learning different systems
- comfortable using spreadsheets, email and online systems
- able to handle personal and confidential information appropriately
- happy to ask questions when something isn't clear
It would be a bonus if you have:
- previous office, administration or retail administration experience
- a good working knowledge of Excel or Google Sheets
- experience of entering information accurately into spreadsheets or databases
What you'll get from us
- A full induction and training for the role
- Training on our retail, Gift Aid and volunteer systems
- A clear list of regular tasks and a named member of staff to support you
- The opportunity to develop your administrative and digital skills
- The chance to make a practical contribution to our shops and help support animal welfare in your local community
- Agreed expenses
- Reference available after a reasonable period of volunteering
- Social events
Time commitment
We're looking for someone who can volunteer for one regular morning or afternoon each week, based at our Eastcote office.
The exact day and hours can be agreed with you. Because there is some training involved and we'd like you to become familiar with our systems, we'd ideally like someone who can stay with us for six months or more, although we can discuss this with you.
Interested? Get in touch. We'd love to hear from you.
Related to
About RSPCA NW London & S Hertfordshire
The RSPCA North West London & South Hertfordshire Branch CIO works to prevent cruelty to and suffering of animals. Every year we rescue and rehome hundreds of unwanted, stray and abandoned animals. In addition to this we assist many animals whose owners cannot afford the full costs of veterinary treatment that their animals require.
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