Assistant Volunteer Coordinator

Key responsibilities

• Support the Volunteer Coordinator with the overall delivery of the hospital’s volunteer programme.

• Interview prospective volunteers

• Select and appoint volunteers within delegated authority, keeping the Volunteer Coordinator informed of recruitment activity and outcomes.

• Provide regular informal support to volunteers and act as an approachable first point of contact for routine queries.

• Support volunteer reviews, feedback, exit interviews and surveys and identify issues that should be escalated to the Volunteer Coordinator.

• Help monitor volunteer engagement, attendance, conduct and performance, escalating concerns appropriately.

• Maintain accurate volunteer records and databases and handle personal information in accordance with UK GDPR and confidentiality requirements.

• Assist with updating volunteer policies and procedures and other documentation.

• Keep up to date with relevant volunteering, safeguarding and organisational requirements.

• Attend relevant meetings and contribute ideas for improving the volunteer experience.

• Undertake other reasonable administrative duties connected with volunteer management.

• Promote a positive, respectful and inclusive volunteer culture.

• Put volunteer welfare and appropriate safeguarding at the centre of volunteering.

• Maintain professional boundaries and confidentiality at all times.

• Follow Pumpkin’s Wildlife Hospital policies and procedures and raise concerns promptly.

• Work collaboratively with volunteers and Trustees to support the hospital’s mission

• Use delegated authority responsibly and seek guidance where a matter falls outside the scope of the role.

Relationship with the Volunteer Coordinator

The Assistant Volunteer Coordinator reports directly to the Volunteer Coordinator. The two roles are designed to work collaboratively, with the Assistant taking delegated responsibility for agreed areas of recruitment and volunteer management. Both post holders may interview and appoint volunteers. The Volunteer Coordinator retains overall responsibility for the volunteer programme, policy oversight, and coordination of the Assistant’s activities.

Person specification

Essential:

• Good communication and interpersonal skills, with a friendly, empathetic and professional approach.

• Ability to build positive relationships with volunteers

• Good organisational skills and attention to detail.

• Confidence in communicating with prospective volunteers and when participating in interviews and selection.

• Good IT literacy and ability to maintain accurate records.

• Ability to work independently when required while following agreed procedures and reporting appropriately.

• Commitment to safeguarding, confidentiality, equality, inclusion and data protection.

Desirable:

• Experience of volunteering, recruitment, administration, HR or people management.

• Knowledge of safeguarding or volunteer management.

• Experience in a charity, animal welfare or community setting.

• Experience of organising events, inductions, training or community engagement.