Volunteer Administrator

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·       Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·       Answer telephone calls and take messages accurately.

·       Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·       Input data into systems, ensuring accuracy and confidentiality.

·       Help maintain an organised and tidy reception and office space.

·       Support the preparation of publicity materials, newsletters, and information displays.

·       Signpost visitors to the appropriate staff member for further support.

·       Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·      Friendly, welcoming, and professional manner.

·      Good organisational and communication skills.

·      Basic IT skills (Microsoft Office, email, internet)

·      Reliable, punctual, and able to work as part of a team.

·      Respectful of confidentiality and sensitive information.

·      Understanding of diversity and inclusive practice.

·      Previous office or reception experience is helpful but not essential.

Training / Support

·       A full induction to the service and specific site will be provided.

·       Requirement to undertake One YMCA online training courses

·       To understand and implement One YMCA’s policies.

·       Ongoing support and regular 1:1 meetings

·       Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·       Undergo enhanced DBS check

·       X2 References required

·       Undertake additional training as and when required

·       We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines