Donation Centre Assistant

Our Donation Centre is the hub of our retail operations. We receive thousands of bags of donations, which are all sorted in our donation centre ready for sale in our shops and e-commerce platforms. This is a people-facing role-meeting and greeting our donors and visitors. 

We ask you to commit to at least one regular half-day weekly session.

AM: 9:30am to 1pm

PM: 1pm to 4:30pm

We have the following sessions available:

Wednesday: PM

Thursday: AM

What you’ll be doing:  

Under the leadership of the Donation Centre Manager, you will be assisting with: 

• Greeting visitors when they arrive 
• Assisting donors with donating their items including lifting, carrying donations from the vehicle, and moving these in baths to our sorting area
• Checking for gift aid donors/numbers on a tablet
• Labelling donations with the correct gift-aid number 
• Sign up new gift aid donors if they are a taxpayer and explain the benefits to Isabel Hospice
• Process payments for any items sold in the Donation Centre
• Contributing to keeping the premises clean and tidy
• Promoting the public’s understanding of the work of Isabel Hospice
• Promoting and applying the Isabel Hospice Health & Safety Policy

Your skills and Abilities:                  

• Enjoy working in a team environment 
• Enjoy working with the public 
• Good organisational skills 
• Demonstrate and keen to develop good customer care skills  
• Ability to lift and move items of varying sizes and weights safety
• Security conscious 
• Good communication skills 
• Computer literate 

Benefits to you:

• Meet new people and learn new skills
• Work with a friendly team and be part of the Isabel family
• Support your local community
• Contribute to the provision of care to our patients
• Comprehensive induction and training
• Support with your career goals and personal development
• Opportunities to learn from long-term volunteers and staff

Am I eligible to apply to volunteer? 

We ask that our volunteers are:

• At least 18 years old
• Live within an easy commute to the area
• Interested in volunteering for at least 6 months for at least 3 hours per week

All volunteers are assessed individually for the volunteer roles they are applying for. We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities.

Expectations: 

• Maintain confidentiality in accordance with Isabel Hospice guidelines 
• Act in a professional and courteous manner and in accordance with Isabel Hospice policies 
• Demonstrate Isabel Hospice values at all times 
• Identify yourself as a volunteer whilst carrying out your duties 

All appointments are at the discretion of the management team and are subject to a one-month trial period for both parties.

Thank you for supporting Isabel Hospice.

Please note this is an unpaid volunteer opportunity.