Volunteer Adviser - Citizens Advice Welwyn Hatfield

Volunteer Adviser - Citizens Advice Welwyn Hatfield

Long term role · Flexible hours
AL10 0LW, Hatfield, Hertfordshire, England, United Kingdom
Advice & MentoringAssistanceIT
Social justiceCommunity & familyWellbeing
The organiser has marked this opportunity as filled. Applications are closed. You can find other volunteering opportunities here.
Share Opportunity
Hertfordshire Citizens Advice Services
Scan me or visit www.govolherts.org.uk/o/Hertfordshire-Citizens-Advice-Services/opportunities/Volunteer-Adviser---Citizens-Advice-Welwyn-Hatfield/56361 to join

Contact person


Advisers speak to clients, research the issues impacting them and find a way forward, assisting and empowering people.

Detailed description

Advisers may speak to clients over the phone, face to face or via video appointment as well as answering queries via email and Webchat. You will help advise the client of their options and empower them to take action to resolve issues. This might include practical support such as assisting in drafting letters/ emails or referring them to other appropriate services. Advisers will need to keep records of all client contacts and report back on any issues they notice becoming more common.

What will you get out of it?

By volunteering with Citizens Advice you will:

  • Make a real difference to people’s lives
  • Have a positive impact on your community
  • Learn about a range of issues that affect our clients, including benefits and debt
  • Build on valuable skills such as communication and problem solving
  • Meet new people from a range of backgrounds

Citizens Advice volunteers come from a range of backgrounds and volunteer with us for different reasons. Our volunteer roles are varied, challenging and rewarding and our volunteers really enjoy being able to make a valuable contribution and have a positive impact on people’s lives.

Citizens Advice welcomes volunteers from all walks of life including those from all ethnic backgrounds, those with disabilities, physical or mental health conditions, LGBT+ and non-binary.

Our volunteer roles:

As a volunteer at Citizens Advice you don’t need any specific requirements or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require basic IT skills, good listening skills or good written skills.

As a volunteer you’ll receive an introduction to the service and training for your role as well as support and supervision throughout your time volunteering for us in addition to opportunities for development.

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

Getting there

The organiser has marked this opportunity as filled. Applications are closed. You can find other volunteering opportunities here.
Share Opportunity

About Hertfordshire Citizens Advice Services

We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.

At Citizens Advice, we have highly trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices.

Hertfordshire Citizens Advice Services (HCAS) seeks to promote and develop the provision of advice giving services to the citizens of Hertfordshire. It does this by securing funding, forging strategic county-wide alliances and facilitating cooperation and collaboration between the 10 Citizens Advice Hertfordshire services.