Volunteer Adviser - Citizens Advice East Herts

Advisers may speak to clients over the phone, face to face or via video appointment as well as answering queries via email and Webchat. You will help advise the client of their options and empower them to take action to resolve issues. This might include practical support such as assisting in drafting letters/ emails or referring them to other appropriate services. Advisers will need to keep records of all client contacts and report back on any issues they notice becoming more common.

What will you get out of it?

By volunteering with Citizens Advice you will:

• Make a real difference to people’s lives
• Have a positive impact on your community
• Learn about a range of issues that affect our clients, including benefits and debt
• Build on valuable skills such as communication and problem solving
• Meet new people from a range of backgrounds

Citizens Advice volunteers come from a range of backgrounds and volunteer with us for different reasons. Our volunteer roles are varied, challenging and rewarding and our volunteers really enjoy being able to make a valuable contribution and have a positive impact on people’s lives.

Citizens Advice welcomes volunteers from all walks of life including those from all ethnic backgrounds, those with disabilities, physical or mental health conditions, LGBT+ and non-binary.

Our volunteer roles:

As a volunteer at Citizens Advice you don’t need any specific requirements or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require basic IT skills, good listening skills or good written skills.

As a volunteer you’ll receive an introduction to the service and training for your role as well as support and supervision throughout your time volunteering for us in addition to opportunities for development.

Please note that the Adviser role at East Herts is a hybrid one and you will be based partly in the office and partly from home.