Harpenden Child Contact Centre is a local Charity providing support to families by facilitating contact between children and their parents or other adults from whom they are separated often following ...
Deputy Family Administrator
Practical details
Volunteering • Long term role
Contact person
Volunteer Manager
Requirements
#124606
Scan me or visit www.govolherts.org.uk/o/Harpenden-Child-Contact-Centre2/opportunities/Deputy-Family-Administrator/124606 to join
HCCC is seeking a dependable Deputy Family Administrator to cover for the main family administrator during periods of annual leave, peak workload or sickness.
This is an ideal position for someone seeking a rewarding community role with flexible, intermittent hours.
Key Responsibilities:
1. Absence & Holiday Cover:
- Provide scheduled cover for the main Family Administrator during planned annual leave.
- Provide emergency cover for family communications and urgent enquiries in the event of short-term sickness.
- Take handover of the HCCC operational phone, laptops and email during coverage periods.
2. Family & Session Coordination (During Cover Periods):
- Respond to new family enquiries and guide parents through the intake and application process.
- Maintain communication with active families to arrange contact sessions.
- Prepare session handover notes and handle phone/laptop transfers to and from Team Leaders as required.
- Log attendance records for active sessions.
3. Operational Continuity & Support:
- Maintain up-to-date knowledge of HCCC’s onboarding procedures, software, and family management systems.
- Shadow the main Administrator periodically to stay current on operational changes and active caseloads.
- Provide administrative support during unusually high-volume intake periods, if required.
4. Governance:
- Attend handover briefings/annual training and the Annual General Meeting (AGM)
Key Skills & Experience:
- Strong administrative capabilities.
- Ability to manage sensitive family records, court papers and contact session notes with extreme discretion.
- Warm, empathetic, and professional communication skills for working with families and other HCCC volunteers.
Related to
About Harpenden Child Contact Centre
Harpenden Child Contact Centre is a local Charity providing support to families by facilitating contact between children and their parents or other adults from whom they are separated often following a family breakdown.
See more opportunities by Harpenden Child Contact Centre