Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, ...
Reception Volunteer (Homeless hostel)
Practical details
Volunteering • Long term role
Contact person
Nicola Coen
Provided
Requirements
#118062
Scan me or visit www.govolherts.org.uk/o/DENS/opportunities/Reception-Volunteer-Homeless-hostel/118062 to join
This is a really important role within DENS as you’ll be based on the reception desk of The Elms (our hostel).
What you will be doing:
• Acting as the first point of contact for visitors, residents, and staff entering the building
• Recording who enters and leaves the building for fire safety purposes, including all staff, residents, and visitors
• Being a point of contact for residents who have queries or wish to speak with staff
• Maintaining a professional and respectful working relationship with everyone you interact with
• Collecting room keys when residents leave and then re-issuing them, along with any keyworker appointment cards on their return to the building
• Sorting incoming post and distributing it to residents as required
What you will gain:
• The satisfaction of knowing you’re making a real difference
• New friendships and a sense of belonging in a caring team
• Practical skills in customer service, organisation, and communication
Related to
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.
We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills and confidence to take the next step in their lives.
We rebuild lives.
We provide a range of integrated services, which together form a pathway to support people towards an independent future. Our services include:
Outreach - Working with local rough sleepers to build trust and offer access to any services needed – with a focus on bringing people off the streets and into safe, stable accommodation.
Day Centre - A community-based setting, providing immediate expert advice, where anyone is welcome to drop in, have a shower, a hot meal and some clean clothes, all within a safe space.
The Elms - A 44-bed hostel providing emergency and short-term accommodation to single, homeless adults.
Crash Pad - Emergency overnight accommodation offered to people during severe cold weather, or when we are unable to accommodate them immediately at The Elms.
Move On - Providing support for The Elms residents into more independent living in shared accommodation.
Resettlement - Supporting clients moving from The Elms or Move On into council, social housing or private rental.
Therapy Centre - In-house therapy support on a one-to-one or group basis to help clients process past trauma.
Employability and Social Enterprises - Empowering people to build their confidence and self-worth whilst improving their employment prospects. We also offer opportunities to develop relevant skills through training and work experience, including at our social enterprises, The Bike Project and The Kitchen Café.
Foodbank - Providing emergency food parcels and household provisions to local individuals and families facing poverty.
In the Community - Supporting people in the community during this cost of living crisis and helping reduce the need for the Foodbank.
Applications closing in 8 months.