Community Information Assistant

What you’ll do 

As a Community Information Assistant, you’ll be a welcoming face of Citizens Advice in local outreach settings. You’ll: 

✨ Greet people in a friendly, approachable way 

 ✨ Listen without judgement and help assess what support they need 

 ✨ Offer clear information and guidance on a wide range of issues 

 ✨ Identify when someone needs more specialist help and refer them into our advice service 

 ✨ Work alongside our advisors to support clients in the community 

 ✨ Help manage expectations and make sure clients understand what we can help with 

 ✨ Know when to ask for support — you’ll never be on your own 

You’ll play a crucial role in helping people understand their options, access the right services, and feel supported during difficult moments. 

 We’ll give you full training, help you understand what Citizens Advice can (and cannot) advise on, and support you every step of the way. You won’t be giving detailed advice — just providing helpful information and signposting people to the right place. 

Why volunteer with us? 

Volunteering as a Community Information Assistant is a chance to: 

- Make a genuine impact 

- Learn new skills and grow your confidence 

- Meet new people and join a supportive team 

- Give something back to your community 

If you’re compassionate, a good listener, and want to make a difference, we’d love to hear from you. 

📩 Get involved today and help create a community where everyone feels supported.