Volunteer Admin Assistant

We’ re looking for someone to:

·     Join our small admin team to help with the running of Citizens Advice Broxbourne’ service

·     Spend 4-6 hours per week working as an admin assistant, which we can arrange to suit your circumstances

·     Arrange call backs and appointments for our clients

·     Work with volunteers and staff to work with clients in our local community

What will you do?

·     Help with the day-to-day running of the Citizens Advice Broxbourne service

·     Answer the telephone, reply to emails and post

·     Talk to clients and enter new clients on our secure database

·     Undertake call backs and gather information for an initial assessment

·     Arrange appointments for clients

·     Print and scan documents

·     Complete an introduction to Citizens Advice and training for your role

What’s in it for you?

·     Gain and build on valuable skills and experience such as communication, admin and IT

·     Contribute to the smooth running of the advice service which makes a real difference to people’s lives

·     Work with a range of different people, independently and as part of a small friendly team

And we’ll reimburse expenses too

What do you need to have?

You don’t need any specific qualifications, but you will need to:

·     Be friendly and approachable

·     Respect views, values and cultures that are different to your own

·     Have good IT skills

·     Have good listening, verbal and written skills

·     Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

How much time do you need to give?

Ideally we ask for 4-6 per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people and people from Black Asian Minority Ethnic (BAME) communities