Volunteer Admin Assistant

Volunteer Admin Assistant

Long term role · Flexible hours
Broxbourne, Hertfordshire, England, United Kingdom
Administration
Community & familyPoverty reduction

Contact person

Citizens Advice BroxbourneAsk Citizens Advice a question
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Citizens Advice Broxbourne
#101611
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Summary

We're looking for someone to join our small admin team to help with the running of Citizens Advice Broxbourne for 4-6 hrs per week

Detailed description

What will you do?

  • help with the day-to-day running of Citizens Advice Broxbourne service
  • answer the telephone, reply to emails and post
  • talk to clients and enter new clients on our secure database
  • undertake call backs and gather information for an initial assessment
  • arrange appointments for clients
  • complete an introduction to Citizens Advice and training for your role

What's in it for you?

  • gain and build on valuable skills and experience such as communication, admin and IT
  • contribute to the smooth running of the advice service which makes real difference to people's lives
  • work with a range of different people, independently and as part of our small, friendly team

And we'll reimburse expenses too


What do you need to have?

You don't need any specific qualifications, but you will need to:

  • be friendly and approachable
  • respect the views, values and cultures that are different to your own
  • have good IT skills
  • have good listening, verbal and written skills
  • be willing to learn about and follow Citizens Advice aim, principles and policies, including confidentiality and data protection

How much time do you need to give?

Ideally we ask for 4-6 hours per week, which can be over one day or spread over two days for at least 12 months. We can be flexible so come and talk to us.


Valuing inclusion

Our volunteers come from a range of backgrounds and we welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people and people from Black Asian Minority Ethnic (BAME) communities.

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

Getting there

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About Citizens Advice Broxbourne

Citizens Advice Broxbourne believes everyone should have support whatever their query. We offer independent, confidential, impartial, free advice to give people the knowledge and confidence they need to find their way forward.