It Support Volunteer

 The role

• To support and assist the staff team and volunteers on digital and IT matters. 

• To support the Citizens Advice Broxbourne service in the maintenance of their IT infrastructure. 

 What will you do?

General

• Complete an introduction to Citizens Advice
• Have a broad understanding of the IT requirements of the local service and the solutions available
• Be a point of reference for the Advice Service Manager in their work to support staff and volunteers with day-to-day IT issues, set-up of their desk and/or IT equipment, support with G Suite and local website
• Help other colleagues to make sure that the local Citizens Advice is compliant with the General Data Protection Regulation

IT Support and Training 

• Establish and maintain IT reference materials and work procedures
• Assist on all installation and modification of hardware and software
• Arrange disposal of old IT equipment
• Assist on keeping the anti-virus software up to date across the network
• Assist on creating guides and instructions for complex IT tasks, and develop IT training materials
• Assist and/or deliver one-to-one or group training about using particular software, such as Microsoft spreadsheets or G Suite

Health and Safety

• Advise the ASM and/or CEO in the performance of their Health and Safety responsibilities

Personal and Professional Development

• Attend courses and meetings as agreed
• Keep up to date on latest IT developments
• Keep up to date with National Citizens Advice IT Strategy
• Keep up to date with policies and procedures relevant to Citizens Advice Broxbourne’s work and undertake relevant training within guidelines issued by Citizens Advice

 Person specification

Knowledge of:

• Management and use of G Suite in a non-profit environment
• Windows PC and laptop hardware and peripherals
• Microsoft Office Suite
• Diagnostic tools and online monitoring software

Ability to:

• be friendly, patient and approachable, and able to communicate clearly and concisely verbally and in writing regarding technical or non-technical subjects
• develop training materials
• support and train staff and volunteers on an individual or group basis and feedback to Training Lead progress
• understand and operate within the Citizens Advice aims, principles and policies, including confidentiality, data protection and equality and diversity