About
Citizens Advice Broxbourne believes no one should have to face their problems without good quality, independent advice. That's why we are here; to give people the knowledge and confidence they need to ...
Customer Service Volunteer
Scan me or visit www.govolherts.org.uk/o/Citizens-Advice-Broxbourne/opportunities/Customer-Service-Volunteer/50054 to join
Contact person
Summary
Are you a people person? Good with IT? Want to make a real difference to people's lives? Then come and join our friendly team at Citizens Advice Broxbourne.Detailed description
What will you do?
● complete an introduction to Citizens Advice and training for your role
● welcome all clients and other visitors to the local Citizens Advice – this may be face to face or answering our phone line
● for face to face appointments, explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
● record client details in our case management system
● contact clients to make or change appointments
● maintain online appointments diaries
● receive documents from clients and store in case management system
● answer the telephone, refer calls or take messages where appropriate
● triage the CA Broxbourne admin mailbox, passing on emails or replying as appropriate
● process incoming post and pass on or deal with as required
● help with the day to day running of the Citizens Advice service
What’s in it for you?
● gain and build on valuable skills and experience such as communication, IT skills and working in a team
● increase your employability
● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
● work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good IT skills
● be calm under pressure
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.