CLCH provides community health services to more than four million people across 14 London boroughs and Hertfordshire and commissions continuing health care across West and North London. CLCH is a ...
Heart Failure Project Support
Practical details
Volunteering • Long term role
Contact person
Nia Dimond
Provided
Requirements
#128613
Scan me or visit www.govolherts.org.uk/o/Central-London-Community-Healthcare-NHS-Trust/opportunities/Heart-Failure-Project-Support/128613 to join
Help us understand what matters most to our patients. You will contact patients by telephone to gather feedback about their experiences of our service.
About the role: Help us understand what matters most to our patients. You will contact patients by telephone to gather feedback about their experiences of our service. The insights you collect will help the team evaluate the services we provide and continually improve services to better meet the needs of patients.
Location: BRE Innovation Park, Watford
Availability: 4 hours per week, Monday - Friday shifts between 9am-5pm
Minimum age: 18+
DBS Required: Yes
What you'll be doing:
- Contacting patients by telephone to gather feedback about their experience of the service
- Recording feedback accurately and professionally
- Escalating any concerns raised by patients to your supervisor or role manager
- Supporting the team to identify opportunities for service improvement
Desireable qualities:
- Friendly and proactive
- Able to use your initiative and seek help when needed
- Understand confidentiality
- Communication and interpersonal skills
- Enjoy working in a team
- To have good written skills
- Confident making phonecalls
Related to
About Central London Community Healthcare NHS Trust
CLCH provides community health services to more than four million people across 14 London boroughs and Hertfordshire and commissions continuing health care across West and North London. CLCH is a prospective advanced foundation trust.
Our vision is to deliver great care closer to home.
Our mission is to enable thriving communities that give our children the best start in life and adults greater independence.
Every day, our staff provide high-quality community healthcare in people's homes and local clinics, offering more than 105 clinical services, helping people to stay well and independent in the place they call home, manage their own health with the right support, avoid unnecessary trips to, or long stays in, hospital.
We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, physical rehabilitation and palliative care for people towards the end of their lives.