Reception Assistant

Why we want you

We aim to give our customers a great experience every time they visit, call, or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks, so our busy animal care teams can prioritise spending more time caring for the pets in our care.

What you will be doing

• Meeting and greeting visitors
• Administrative tasks such as data input, photocopying, scanning, printing, filing
• Helping customers with enquiries and assisting them with paperwork
• Answering emails
• Speaking to customers on the phone
• Cash handling
• Helping to keep the reception are tidy and well-stocked

The skills you need

• Excellent customer care skills and a friendly manner
• Able to use IT and learn new systems
• Experience of an office or customer care environment is preferred
• Ability to work in a team and independently
• Willingness to learn and follow Blue Cross procedures and maintain confidentiality

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need, including our GUEST customer service training
• You’ll be helping more pets in need

Days/Hours

We are looking for people to cover our core hours of 11am until 4pm on Tuesdays, Wednesdays, Thursdays, Saturdays and/or Sundays. You will need to be able to offer a weekly commitment of 1 or more shifts

Disclaimer

As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role.

Please apply via our website

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