“Hearing how much clients value the service keeps me motivated.”

This week, we’re celebrating the volunteers who help keep our community moving. Community transport isn’t just about getting from one place to another — it’s about independence, reliability, and the kindness of people willing to give their time to help others. Meet Rob, one of our dedicated Volunteer Drivers. He shares why he got involved, the moments that make the role meaningful, and why community transport is so important for those who might otherwise struggle to get out and about.

What inspired you to become a Volunteer Driver, and what keeps you motivated to give your time?

I realised from my own family experiences how much older clients would appreciate a personalised, friendly transport service that they could fully rely on. Community Transport provides this. The office staff are really organised and are great at communicating with drivers and clients alike. The online system provided for drivers to book their future availability is easy to use and flexible, and the job allocation process is straightforward. Being able to plan ahead and choose exactly when you are available to take a booking is really convenient for me. Hearing from clients directly about how much they all value the service provided is a great motivator for me to help further whenever I can. I like driving and can always seem to fit the jobs in around my other activities.

Can you share a memorable moment or story from your journeys that shows the impact community transport has on people’s lives?

Many of the clients have difficulties with mobility, so a door-to-door service with a driver who can be patient and assist where needed is clearly appreciated. Taking the stress out of getting to and from an appointment is one benefit for the client and having a good chat on the journey is another.

Why do you think Community Transport is so important, especially for those who might otherwise struggle to get out and about?

In the current climate there are no transport services provided by the hospitals or social service depts themselves, so this charity transport service is critically important to users for whom public transport may be impractical and private taxis very expensive.

🌟 Rob’s story highlights how volunteer drivers make a real difference every day — providing independence, friendly conversation, and peace of mind to those who rely on the service.

👉 If you’d like to find your perfect driver role in Hertfordshire, explore opportunities here: https://www.govolherts.org.uk/volunteer/all/opportunities?search_radius=8&q=driver