Volunteer Administrators

Citizens Advice North Herts are a local charity, improving lives by giving people free advice and support in times of need.

Our Administrators play a key role by supporting our office and advice service to have a positive impact on our community.

What you may do:

●    complete an introduction to Citizens Advice and training for your role

●    help with the day to day running of the Citizens Advice service

●    answer the telephone, reply to emails and post

●    type up letters and read through documents checking for mistakes

●    print and scan documents using a printer

●    update spreadsheets and databases

Personal skills and qualities that an Administrator needs:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good IT skills
• Have excellent verbal communication skills including telephone skills
• Be flexible and will to work as a team
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Able to access relevant information including electronic and written materials

What’s in it for you?

• Gain and build on valuable skills and experience such as communication, IT skills and working in a team
• Increase your employability
• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives 
• An opportunity to meet other volunteers and attend team meetings
• A named supervisor for regular contact
• Have a positive impact in your community
• Reimbursement of travel/parking expenses

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.