IT and Facilities Support Volunteer

Role Purpose:

Citizens Advice North Herts are a local charity, improving lives by giving people free advice and support in times of need.

The IT/Facilities Support Volunteer plays a key role by supporting our office and advice service to have a positive impact on our community.

What you may do:

●    complete an introduction to Citizens Advice and training for your role

●    help with IT set-up and software updates

●    provide general knowledge support for MS Office Suite

●    carry out minor repairs

●    liase with suppliers, for example, placing orders, getting quotes

Personal skills and qualities that an Administrator needs:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have bespoke skills in both using and maintaining IT
• Have excellent verbal communication skills including telephone skills
• Be flexible and will to work as a team
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

 What’s in it for you?

• Gain and build on valuable skills and experience such as communication, IT skills and working in a team
• Increase your employability
• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives 
• An opportunity to meet other volunteers and attend team meetings
• A named supervisor for regular contact
• Have a positive impact in your community
• Reimbursement of travel/parking expenses